The Trauma Center
at Maricopa Medical Center

Level 1
Adult & Pediatric Designated

The Trauma Center at Maricopa Medical Center
Department of Surgery
  Division of Burns, Trauma, & Surgical Critical Care
Ph: 602-344-5387
Fax: 602-344-1205
e-mail: aztraumacenter@dmgaz.org

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Section 3: Professional Behavior/Code of Conduct

To assure a safe, productive, efficient, ethical and collegial workplace, the following standards of conduct are expected from faculty and staff performing on behalf of the Trauma Services:

1. Display courtesy and professionalism in all interactions with our patients’, our patient’s families, hospital employees, pre-hospital providers, referral centers, peers, and subordinates.
a. Acts of dishonesty, fraud, theft or sabotage will not be tolerated
b. Possession of weapons, controlled substances, and other contraband will not be tolerated
c. Insubordinate behavior (i.e., refusal to comply with instructions or failure to perform reasonable job-specific duties) will not be tolerated

2. Avoid disruptive behavior in all interactions with our patients’, our patient’s families, hospital employees, pre-hospital providers, referral centers, peers, and subordinates including, but not limited to:
a. Offensive, demeaning, coercive, or verbally abusive language
b. Psychological intimidation and / or physical abuse/intimidation
c. Harassing or discriminating behavior based on race, sex, national origin, religion, age, disability, or sexual orientation.
d. Sexual harassment involving the same or opposite sex

3. Employ discretion and observe the rules of confidentiality in discussing sensitive or potentially controversial issues.
a. Beware of your surroundings and never discuss patient related issues in public (e.g. elevators, hallways, break rooms, waiting rooms)

4. Request assistance / consultation when necessary to advance a patient’s health and well being.
a. Provide assistance / consultation when requested without regard to any internal or external factors
b. Rapidly engage transfer of patients to MIHS from outside facilities if internal services are commensurate with a higher level of care and availability of those service offered.

5. Display professionalism in personal appearance while acting in a professional capacity.

6. Maintain effective communication with patients and their families, hospital staff, pre-hospital providers, referral centers, peers and subordinates.